ICRIS 17.X.X Installation Guide
Following feedback about ICRIS update failures, DBNZ requested clarification and a step-by-step upgrade guide from Sherwin-Williams. The document below provides detailed instructions for upgrading ICRIS to the latest version.
Key Highlights:
- Before starting, ensure you back up any important data (usage records, custom formulas, etc.).
- Download the installer from the Valspar Support Website.
- Follow the step-by-step process to install SQL Server and ICRIS successfully.
- If the installation fails during the SQL Server stage, refer to Appendix 1 for troubleshooting guidance.
Note If you are updating from a previous version of ICRIS then you need to make sure you are on at least ICRIS 16.4.0. If you are not on this version at least the installation will fail.
Updating ICRIS via download from Valspar Support Website
- Download ICRIS 17.X.X from the Valspar support website.
- Run the installer and click next on the first screen.
- On the next screen make sure that all the options shown below are ticked and click next to continue
- SQL Server Express LocalDB X64
- Visual C++ Redistributable for Visual Studio X64
- Visual C++ Redistributable for Visual Studio X86
- Click on the next button to install SQL server.
- Check “I accept the terms in the licence agreement” and click next.
- Click the install button.
- The SQL server will now install. If the installation fails here go to Appendix 1 to repair this issue.
- Once the installation is complete click finish installing the SQL Server.
- Click the next button to continue with the ICRIS installation.
- Agree to the terms and conditions.
- Click next to continue.
- Make sure that the “Yes, install” option is selected and click next.
- Click the install button. The install will now start.
- Click Finish.
- The installation has now finished and ICRIS will now launch.
Appendix 1 - ICRIS fails to install at SQL server stage
Sometimes during the installation it will fail while installing SQL server - you will get the error: "Service 'SQL Server VSS Writer' (SQLWriter) failed to start. Verify that you have sufficient privileges to start system services."
Please follow the below steps to fix this issue.
- When the error appears click on the cancel button.
- Click yes to confirm the cancellation.
- Click on the finish button.
- Wait until the ICRIS setup wizard screen appears, then click the cancel button.
- Click the yes button.
- Now restart the installation as you would do in a new installation by double clicking on the installer icon.
- Once you get to the "Prerequistes" screen, the only option that is selected will be the “SQL Server Express LocalDB X64”. You will need to reselect the two Visual C++ options as above and click next.
- ICRIS should now install as normal
For full installation steps and troubleshooting details, please review the linked PDF guide.
