Frequently Asked Questions
General
Our core product ranges are Automotive Paint, Industrial Coatings, Wood & Decorative Coatings, and Marine Coatings. We also offer custom paint mixes, and equipment service support.
We don't just sell paint though. Once we've listened to you and understood what your project really needs, then we can offer you advice to make the job easier, as well as supply you with the right paint - and tools - to get the job done right. Providing the best possible service and advice is what Linkup Paints is all about and we will go out of our way to ensure you get the best possible solutions available.
Linkup Paints has a sales team that are technically trained for the industry they service. We can offer technical advice as well as demonstration of products for your industry. The rest of the Linkup Paints team include administration, warehousing staff and colour matching experts that all have one goal, customer satisfaction.
If you are a trade person or a business, you can apply for a credit account here.
Benefits of a credit account include:
- Access to special account holder pricing and offers.
- Access to Linkup Online, our online ordering website where you can view your account pricing and place orders for stock.
- The opportunity for a dedicated sales rep to call on you on a frequent basis.
Our VIP card is designed for the regular loyal customer that doesn't have or require a credit account and gives you consistent pricing every time. Find out more about the VIP card.
With SmartTrade and Get Genuine our Trade customers get rewarded for the money that they spend running their business, and the opportunity to use their purchasing power to acquire points that can be used for a huge variety of rewards. Find out more about SmartTrade.
Each branch of Linkup has its own inventory of spare parts and equipment services. It's best to contact your local branch to find out what's available. You can find your local branch details here.
We take our customers privacy very seriously and believe that you should be protected as best is possible. Our Privacy Policy is available to read here.
All our stores are open as most COVID-19 rules have ended in New Zealand, however, more detailed information can be read here.
Custom Paint Mixes
Linkup Paint Supplies is proud to offer our custom paint mixing service to our customers.
If you need a custom colour for your car, ute, motorbike, or any other vehicle, we can help, so contact us today for pricing and availability.
Contact your local branch here and our specialist team will do their best to get your colour sorted.
Most of the time the paint colour code for your car is found on the VIN plate under the bonnet, on an information plate in one of the front door frames, or in the boot where the spare tyre is stored.
If you're unable to find the code, please bring it in to your local branch and we can help you find it. We can even narrow down your colour by the make and year if you can't find the paint code.
Unfortunately, there isn't any system that allows us to find a colour by the number plate in New Zealand.
If you know the colour code from the manufacturer, we can generally find the colour in our ICRIS (Intelligent Colour Retrieval Information Service) system from Sherwin-Williams. If not, you can either come and select a colour from one of our colour books that's close, or we can even use a spectro to get the closest colour possible from our system (limited to solid colours).
We also offer a colour matching service where one of our specialists will mix your colour matched to a provided sample. Due to the process required for this we require the sample to be larger than 15mm x 15mm. A small panel works best
The smallest sample size we can accurately colour match to is 15mm x 15mm. This allows our team to make sure that the matched colour will cover the range of your sample.
We are unable to colour match to paint flakes. Ideally a small panel will be provided for the most accurate colour matching.
Ordering
Our online ordering website is currently only available to our account holders from Linkup Hamilton, Linkup Tauranga, and Linkup Gisborne. Please contact your local branch here for your login details.
Unfortunately, this may not be possible once your order has been submitted as your order may have already been processed by your local branch, however, we always make our best effort to accommodate any changes where we can.
The best option is to contact your local branch here (or on the paperwork received when placing your order) and they will advise you on what options are available for changes to your order.
If your order hasn't arrived, please contact your local branch here and they'll look into it for you.
If there's an issue with your order including missing or incorrect items, please contact your local branch here and they'll look into it for you.
If you have lost your receipt / invoice and require another copy, please contact the branch your purchased from here with as much information surrounding your transaction including the date (and time if possible) and total amount paid and they will do their best to get you a copy of your invoice / receipt.
Of course! Feel free to give your local branch a call and let them know what you're after and they can help get your order underway. You can find your local branch details here.
Delivery
All our branches offer delivery via courier, and most of our branches also have a local delivery service. Please note that our rep delivery service is only available to account holders under their list.
Delivery costs are calculated based on the size of your consignment and where it's being delivered to. The cost varies based on the type of service or size of the vehicle required to deliver the product. Please contact your local branch here if you require a quote before ordering.
Depending on what's in stock and the current load on the delivery network, most deliveries will take place within 3-5 working days.
We use a range of different freight and transport providers depending on the type of product and where it's being delivered. Our most common providers are New Zealand Couriers and Mainfreight, but we may use another provider if the consignment requires specialty handling.
As long as your order hasn't been despatched yet, we should be able to update your delivery address, but this may affect the cost. Please contact your local branch here to find out more.
No, we only offer delivery to a New Zealand address.
Payment Methods
Our payment methods differ from branch to branch, but all our branches accept payment in New Zealand dollars by credit, debit, and cash (not all stores. Accepted credit cards are Visa and MasterCard. Additional payment options depend on your local branch.
We are committed to keeping our customers details safe. As is such, we do not store any payment details for customers in our systems. You can read more in our privacy policy here.
Returns
Tinted paints, special orders, and non-stocked items are not returnable for a credit or refund. We also reserve the right to refuse a credit or refund for products that were purchased more than 3 months ago.
For any other products, please provide the invoice number your goods were originally purchased on and the goods which must be unused, in original packaging, and in saleable condition within 3 months and we will do our best to offer you a refund or credit*.
Freight costs are non-refundable if you change your mind about a product.
*N.B. This time period may vary from branch to branch. Please contact your local branch here to confirm their return policy.
Product Queries
Contact your local branch here and our specialist team will do their best to find the information you need.
If you're wanting a quote on a product we may stock, please give your local Linkup branch a call or email and our sales team will be able to get onto that for you. You can find your local branch details here.
If you're wanting to know if we have an item in stock, the best option is to give your local branch a call here.
Please note that all our branches run on their own systems so will generally be unable to advise on if another branch has stock of an item.
Our range is very extensive and varies across all our branches, and not all items are able to be listed on our website. Please contact your local branch here to find out if it's available to be ordered.
